How Swarm Hosts handles data.

Overview

Swarm Hosts is a control plane for self-hosted game servers. This policy explains the information we collect, how we use it, and the choices you have when you use the web app, API, connected host agent, documentation, and the Swarm Drone and Skitter Discord assistants.

Information We Collect

We collect account information such as email address, username, password hash, login/session metadata, preferences, API tokens, agent tokens, and audit records.

When you connect hosts or run Swarm Servers, we collect operational information such as host names, host metadata, IP and network details, agent heartbeats, Swarm Server configuration, task history, logs, resource metrics, backups metadata, file indexes, DNS/relay settings, and related status data.

If you use Swarm Drone, we store Discord account-linking data such as Discord user ID, username, global display name, avatar hash, guild ID, channel ID, command audit records, and command context needed to answer slash commands and enforce permissions.

We may collect support messages, abuse/security reports, bug reports, and lightweight site analytics. Swarm Hosts currently uses self-hosted Umami analytics to understand product usage without intentionally collecting payment card details.

Umami pageview tracking is limited to anonymous public pages. Authenticated pages and routes containing dynamic identifiers are excluded. When your browser does not send Do Not Track or Global Privacy Control, we may keep a signed, HTTP-only first-touch cookie for up to seven days containing only an allowlisted coarse source category such as direct, search, community, social, or a Swarm Hosts server-share link. Unknown sources are ignored, privacy signals clear the cookie, and raw referrers, search queries, campaigns, landing paths, and account or resource identifiers are not stored with these aggregate registration and activation totals.

Planned Discord Community History

Community message history and optional help offers are being prepared and are not enabled by the current channel setup. Before activation, a pinned notice will identify the community channels covered. The planned history includes message text, Discord identifiers, timestamps, and source links for support, feedback, bug reports, and moderation review. It excludes direct messages and private or staff channels.

Search will be restricted to authorized staff. There will be no routine expiry based only on a message's age, but we will keep data only while needed for these purposes. Source edits, deletions, and verified requests to correct or erase your data will apply to retained content and related records. Minimal deletion records may remain to prevent erased content from returning. Backup expiry and deletion handling will be published before activation. Product trends will use aggregated or de-identified information that cannot identify a member.

Enabling help offers will require your explicit opt-in; opening a case from an offer will require separate acceptance. You can revoke help offers without losing ordinary support. Human approval will be required for engineering work and moderation penalties. We will not use community message content to train AI models. Community AI processing will remain disabled until provider processing, training, and retention controls are verified and the applicable service-provider details are disclosed.

Contact info@swarmhosts.com for privacy, correction, or erasure requests. Do not post private account details or credentials in public channels.

How We Use Information

We use information to authenticate users, connect hosts, queue and audit server actions, show Swarm Server status, run backups, provide file and log views, operate relays and DNS, deliver notifications, debug incidents, improve the product, prevent abuse, and comply with legal obligations.

How Information Is Shared

We do not sell personal information. We may share limited information with infrastructure providers, analytics and email tooling, payment processors if paid billing is enabled, Discord when you use the bot, and other service providers needed to operate Swarm Hosts.

When you choose conversational help from Skitter, message excerpts and relevant conversation context may be processed by OpenAI to prepare a response.

We may also disclose information when required by law, to protect users or infrastructure, to investigate abuse, or as part of a business transfer such as a merger, acquisition, or asset sale.

For data obtained through Discord's APIs, third-party sharing is limited to service providers needed to operate the application, disclosure required by law, or sharing you expressly direct.

A Swarm Server owner may explicitly enable a public status card. It is disabled by default and shows only the owner-approved public name and description, game, and coarse status. It does not publish the owner, network address, host details, logs, or internal identifiers. The owner can disable the page or revoke its opaque link at any time. Public status cards currently remain excluded from search indexing.

Security And Retention

We use technical and organizational safeguards appropriate for an early-access service, including hashed passwords, scoped tokens, permission checks, audit logs, TLS for public web traffic, and redaction for sensitive runtime values where practical.

We keep information for as long as needed to provide the service, secure the platform, debug issues, satisfy legal requirements, and maintain account or audit history. Backup archives, server files, logs, and Swarm Server data may remain until deleted by you, expired by product policy, or removed during routine operations.

Your Choices

You can update account settings, disconnect Discord, revoke API or agent tokens, delete or stop Swarm Servers, remove hosts, and contact us about account or data questions. Some operational records may be retained where necessary for security, abuse prevention, legal compliance, or audit integrity.

Children

Swarm Hosts is not intended for children under 13. Do not create an account or connect a host if you are not old enough to use online services in your location.

Changes And Contact

We may update this policy as Swarm Hosts changes. Questions and privacy requests can be sent to info@swarmhosts.com.